Support

Docs for Hardwood v1.0.0

Have a question about Hardwood, or something that isn’t working as these docs describe? Send me a request with this form. I reply to every request within two business days.

Your request wasn't sent. Enter your first name. To get back what you typed, use your browser's Back button, then attach any files again.

Your request wasn't sent. Enter your last name. To get back what you typed, use your browser's Back button, then attach any files again.

Your request wasn't sent. Enter your email address, like name@example.com. To get back what you typed, use your browser's Back button, then attach any files again.

Your request wasn't sent. Enter your store's URL, like http://www.storename.myshopify.com. To get back what you typed, use your browser's Back button, then attach any files again.

Your request wasn't sent. Choose the theme your question is about. To get back what you typed, use your browser's Back button, then attach any files again.

Your request wasn't sent. Enter a subject of up to 150 characters. To get back what you typed, use your browser's Back button, then attach any files again.

Your request wasn't sent. Describe the problem in up to 5,000 characters. To get back what you typed, use your browser's Back button, then attach any files again.

Your request wasn't sent. Attach up to 5 images (PNG, JPEG, WebP, or GIF) or PDFs, about 10 MB in total. To get back what you typed, use your browser's Back button, then attach any files again.

Your request wasn't sent. Your browser didn't confirm the form came from this site. Reload the page and send it again. To get back what you typed, use your browser's Back button, then attach any files again.

Your request wasn't sent. You've sent several requests in a short time. Wait a minute, then send it again. To get back what you typed, use your browser's Back button, then attach any files again.

Your request wasn't sent. The spam check didn't pass. Reload the page and send it again. To get back what you typed, use your browser's Back button, then attach any files again.

Your request wasn't sent. Your request couldn't be sent, so nothing reached me. Wait a few minutes, then send it again. To get back what you typed, use your browser's Back button, then attach any files again.

Your request wasn't sent. The form couldn't be read. Reload the page and send it again. To get back what you typed, use your browser's Back button, then attach any files again.

Every field is required except files.

First name

Last name

I'll reply to this address.

Store URL

For example, http://www.storename.myshopify.com

Theme

Subject

A short summary. It becomes the subject line of your request.

Describe the problem

What you expected, what happened instead, and the page or section where it happens.

Screenshots or files (optional)

Up to 5 images (PNG, JPEG, WebP, or GIF) or PDFs, about 10 MB in total. Leave out passwords and customer details.

I'll never ask for your store password, either your Shopify login or your online store's password, so please don't send it. How this form handles your information.

What the form's error messages mean

If the form sends you back with an error, nothing was sent. Fix what the message says, then send it again.

first-name: Enter your first name.
last-name: Enter your last name.
email: Enter your email address, like name@example.com.
store-url: Enter your store's URL, like http://www.storename.myshopify.com.
theme: Choose the theme your question is about.
subject: Enter a subject of up to 150 characters.
message: Describe the problem in up to 5,000 characters.
files: Attach up to 5 images (PNG, JPEG, WebP, or GIF) or PDFs, about 10 MB in total.
origin: Your browser didn't confirm the form came from this site. Reload the page and send it again.
rate-limit: You've sent several requests in a short time. Wait a minute, then send it again.
verification: The spam check didn't pass. Reload the page and send it again.
send: Your request couldn't be sent, so nothing reached me. Wait a few minutes, then send it again.
form: The form couldn't be read. Reload the page and send it again.

Support policy in short

Support covers bug fixes and questions about Hardwood: its sections, blocks, theme settings, features, and updates.
It doesn’t cover customizations, app integrations, custom code changes, help with theme updates, or other extra services. They aren’t part of the theme’s price. For them, I suggest hiring a Shopify Partner from the Shopify Partner Directory.
I reply within two business days (Monday to Friday, 9 am to 5 pm Sydney time), and I fix critical bugs immediately.
These docs have no custom code tutorials.
I’ll never ask for your store password, either your Shopify login or your online store’s password. If I need to see inside your Shopify admin, I’ll send a collaborator request you can approve and remove at any time. Read how to share your store safely.

The full policy is on the main support page.